First things first – your privacy is important to us. We know that’s what all these kinds of notices say, but we really mean it. You have placed your trust in us by using ImoPalheiro, and we value that trust. This means we are committed to protecting and safeguarding any personal data you give us.
This document describes how we use and process your personal data, hopefully presented in a readable and transparent way so you can understand our intentions. It also tells you how to contact us if you have questions about your personal data, which we are more than happy to answer. Please also read our separate Cookie Statement, which tells you how ImoPalheiro uses cookies and other similar technologies.
We might amend the Privacy Statement from time to time. You can visit this page regularly to keep up to date.
What kind of personal information does ImoPalheiro collect?
We cannot help you find your dream property without information, so when you use our services there are certain details we ask for such as name & preferred contact details. There are also situations when we receive information about you from others or automatically collect other information. This is a basic overview of the information we collect, but if you would like to know more specifics, we go into more detail below.
Why does ImoPalheiro collect and use your personal data?
The main reason we ask you for personal details is to follow up after your initial enquiry and keep you informed of new offers and selected properties, ensuring you get the best service possible. A more detailed explanation of the other uses is listed below.
How does ImoPalheiro use social media?
The use of social media services may be integrated with the ImoPalheiro services in various ways, which can involve us collecting personal data or the social media provider receiving some of your information. If you would like to learn more about how this information is used and exchanged, please keep reading.
What security and retention procedures does ImoPalheiro put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.
How does ImoPalheiro treat personal data about children?
We only process information about children if absolutely necessary and with the consent of the parents or legal guardians.
How can you control the personal data you’ve given to ImoPalheiro?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address listed below. Please write “Request personal information” in the subject line of your email to speed things up a bit.
Who’s responsible for the processing of personal data on the ImoPalheiro website and apps?
Palheiro Nature Estate, located on Madeira Island, Portugal, controls the processing of personal data on its website.
What kind of personal information does ImoPalheiro collect?
If you would like more specific information, here is an in-depth view of the information we collect.
– Personal information you give to us
ImoPalheiro collects and uses information that you provide to us. When you make an enquiry, you are (as a minimum) asked for your name and email address. If you need to get in touch with our customer service team or consult us through another avenue (such as on social media, or via a property portal), we’ll collect information from you there, too. After a visit, clients can be asked to provide some feedback in order to ensure we have the information necessary to continually improve our services.
– Personal information you give us about others
Of course you might not just be looking for property for yourself. Maybe you are searching on behalf of a third party – client or friend – and provide us with their details as part of the enquiry. However, now we should point out that it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have accepted how ImoPalheiro uses their information (as described in this Privacy Statement).
– Personal information we collect automatically
When you visit our website or app certain information may automatically be collected. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use, and information about your computer’s operating system, like application versions and your language settings. We might also collect information about clicks and which pages have been shown to you.
If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes and other system activity. When you make a enquiry, our system registers through which means and from which websites you’ve made your enquiry or entered the ImoPalheiro website and/or app.
Why does ImoPalheiro collect and use your personal data?
We use the information collected about you for various purposes. Your personal data may be used in the following ways:
– Enquiries: First and most importantly, we use your personal data to reply to your enquiry.
– Marketing Activities: We use your information for marketing activities. These activities may include:
Using your contact information to send you news of ImoPalheiro products and services when you make an enquiry with us. You can unsubscribe from these marketing communications quickly, easily and anytime – just click on the “Unsubscribe” link included in every newsletter.
– Communicating with you: There may be other times when we get in touch with you, including by email, mail, phone or text message – which method we choose depends on the contact information you have previously shared with us.
If you have any questions, suggestions, or comments about this Privacy Statement, please send an email to imopalheiro@palheiroestate.com. This Privacy Policy may also be amended from time to time – so please visit this page regularly to stay up to date.